Poco Live's Privacy Policy

The Privacy Policy("Policy") was written in English (US) and will be the agreement between You and Poco Live ("Poco Live") while you are using Poco Live's applications ("APP"). To the extent any translated version of this Policy conflicts against the English version, this English version prevails.
Date of Last Revision: April 25,2023

The Summary

If you visit here from Terms and Conditions of Use draft by Poco Live. You should read this privacy policy because it will tell you exactly how your personal data is being looked after by Poco Live and it is very important for you to know. Here are the topics that we cover:

  • What information we collect and how we collect it.
  • How we use the information and who we share it with.
  • How you can access and update such information.
  • How we protect the information we store about you.

The full legal bit

We know that other people's use of your personal data is a big concern for social network users, so we at Poco Live have developed this privacy policy (the "Policy") to let you know how we use personal information ('personal data' or 'personal information'). Our Policy applies to your use of the Poco Live website at https://www.pocome.live/ (“Poco Live” or the “site” which includes APP). We suggest you read it in conjunction with our Terms and Conditions of Use (the “Terms”). When you access or use Poco Live, you agree to our Privacy Policy and you consent to our collection, storage, use and disclosure of your personal information as we've set out in this Policy. Poco Live reserves the right to change this Policy at any time and without notice, so be sure to check this Policy regularly to understand how we use your information. By installing, using, registering to or otherwise accessing the services, you agree to this privacy policy and give an explicit and informed consent to the processing of your personal data in accordance with this privacy policy. IF YOU DO NOT ACCEPT AND AGREE WITH OUR PRIVACY POLICY THEN YOU MUST NOT ACCESS OR USE THE SITE.

1. What Information Do We Collect

When we offer the POCO Services, we collect information about you through the methods described below. Please be aware that some sorts of information are necessary for us to provide you with POCO Services.

  • User-provided Information
  • Collected Information for Legitimate Interests

1. User-provided Information

To join POCO Live, you will have to complete our online registration form, where we ask you to provide us with information about yourself, such as your name, your gender, your date of birth, and your location details. You also have the opportunity to provide other details about yourself, but these are optional. Because you control your profile, these details are available to you at any time by accessing your "Profile" page, which gives you the chance to correct or update (other than gender) your information at any time by just logging in to POCO Live. When you submit a POCO live account and use our service his/her position,microphone,and phone camera shall be used upon your explicit authorization. User-generated content (also known as “UGC” or consumer-generated content), which includes reviews, texts, messages, photos, videos, sounds, code, and other information that you post, share, or stream on the App while utilizing POCO Services. Facial data, such as when you use certain features offered by us to create special effects, filters or emojis for your streaming section or pictures that you uploaded on POCO Services. However, such data will only be processed offline to fulfill the special effects, filter or emojis, and we will not use it for other purposes unless we have obtained your explicit consent or turn this into de-identified data. We also won't use your facial data for marketing or advertising, nor will we share it with third parties. By authenticating you , POCO Services can increase their level of trustworthiness and keep you safe from impersonators and fraudulent accounts. We just use the you face recognition video for verification purposes(because we want to make sure that you are not a robot), we do not store it on our systems.

2. Collected Information for Legitimate Interests

Once you have created a Profile, you may choose to edit your sex, birthday, Email and other information. Moreover, we will automatically track certain information such as your IP, device information(model, system,MCC), timezone. And we also collect information about mobile operators, network information (4G\3G\WIFI). That information helps us identify your physical location so that it can be displayed and shared with other users choosing to view "nearby" users and moments. From time to time, we may allow our employees to use the product for testing and user engagement purposes. For safety and security reasons and to ensure you have the best possible user experience, we require users to verify their accounts (because we want to make sure you are not a robot!) and might ask for their phone numbers. Don't worry! This is only to make sure you are real and breathing! We won't use your phone number for marketing purposes. When you submit a Poco Live account, your phone number will be provided. When you use our service, your position, microphone, and phone camera shall be used upon your explicit authorization. Certain log file information shall be uploaded by yourself. Such information allows for more accurate reporting and improvement of the service. We may also collect, use and share your information to produce and share aggregated insights that do not identify you. Aggregated data may be derived from your Personal Information but is not considered Personal Information as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature, to generate statistics about our users, to calculate the percentage of users accessing a specific website feature, or to calculate ad impressions served or clicked on.

How we use your information

In addition to some of the specific uses of information we describe in this Privacy Policy, we may use information that we receive to:

  • Help you efficiently access your information after you sign in
  • Remember information so you will not have to re-enter it during your visit or the next time you visit the Service
  • Provide personalized content and information to you and others, which could include online ads or other forms of marketing
  • Provide, improve, test, and monitor the effectiveness of our Service
  • Develop and test new products and features
  • Monitor metrics such as total number of visitors, traffic, and demographic patterns
  • Diagnose or fix technology problems
  • Automatically update the APP on your device Poco Live or other Users may run contests, special offers or other events or activities ("Events") on the Service. If you do not want to participate in an Event, do not use the particular Metadata (i.e. hashtag or geotag) associated with that Event (Metadata, associating with the UGC you provided us, which describes other data and provides information about how, when, and by whom the piece of UGC was collected and how that UGC was formatted, such as hashtags used to label the keywords to the video and captions).

If I put other information about me on the Poco Live, what does Poco Live do with it?

Poco Live is designed to make it easy for you to find, connect and interact with other users of Poco Live by posting information about yourself. When using the App you should assume that anything you post or submit will be publicly viewable and accessible, both by Users of the App and non-Users of the App. For example, to make it easier to find other Poco Livers and connect with them, we have allowed you to share other users' profiles or moment on Facebook. This feature can be turned off in your settings at any time. You can also use our instant message function, which allows you to communicate with other users. We recommend and encourage you (and all our users) to think carefully about the information they disclose about themselves. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, national identity numbers, drivers' licence details and other sensitive information in your Profile which is open to abuse and misuse. Please be careful about posting sensitive details about yourself on you Profile such as your religious denomination and health details. While you may voluntarily provide this information to us when you create your Profile, including your sexual preferences and ethnic background, there is no requirement to do so. Please remember that photographs or any video clips that you post on Poco Live may reveal these kinds of sensitive personal data. Where you do upload and choose to tell us sensitive information about yourself, you are explicitly consenting to our processing your information and making this public to other users. When you post information about yourself or use the messaging, the amount of personal information you share is at your own risk. If you post anything that is inconsistent with our Terms and Conditions of Use, we reserve the right to terminate your account.

Can Poco Live collect information about me from other sites I use, such as Facebook?

We support Facebook and Google as our partner website, you can register with there accounts on Poco Live. Remember that when you register with a Poco Live partner, you are also giving them personal information, so we recommend that you read their privacy policies as Poco Live does not control how they use their information. If you have have registered on one of our partner websites, such as Facebook, or you have verified your account via a partner website, we may connect your Poco Live profile with your profile on such partner website. We may do this by way of new products and applications which we introduce from time to time, including new products powered by our group companies.

Does Poco Live collect any other personal information about me?

If you contact our Customer Support team via Feedback pocome.live@gmail.com , we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you).

Does Poco Live use my personal information for any other purpose?

We may use material that you post on the open access areas of Poco Live in advertising and promotional materials on our partner sites and partner products. We believe these uses allow us to improve our site and better tailor your online experience to meet your needs. We use your personal information to resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use.

What information does Poco Live collect about my friends and contacts?

You can choose to invite your friends to join Poco Live to make sure that they also get the benefits of meeting new people. To make it easier to search and find friends and acquaintances on Poco Live, users may search for other users by Poco LiveId. If you want to invite your friends and contacts to Poco Live, we will send an invitation from Poco Live in your name or you can send an SMS (if you use our Android or iPhone app) to your friends and contacts encouraging them to sign up to Poco Live. You can also invite your Facebook friends to join Poco Live via Facebook invite on Chats and Me view.

How do users request the deletion of their data or information?

  • You may request the deletion of your account at any time through the Profile > Settings > Delete Account.
  • Users can send emails to pocome.live@gmail.com, include User Data Deletion Request in the subject line, and also include their Poco ID and specific request for data deletion in the content.
  • Poco customer service team will contact the user in time to confirm the authenticity of the request.
  • After confirmation, our developers will delete the data as requested.
  • If the user requests to delete their Poco account permanently, personal profile information, likes, comments, badges, and records of received gifts, rankings, and all user decorations will be permanently removed.
  • Following such request with appropriate review by us, we will delete the data that it is not required to retain for purposes of regulatory, insurance, litigation, or other legal requirements.
  • In certain circumstances, we may be unable to delete your account, such as if there’s a balance on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, we will delete the account as described above.
  • We may also retain certain information if necessary for purposes of safety, security, and fraud prevention. For example, if we deactivate a user’s account because of unsafe behavior or security incidents, we may retain certain information about that account to prevent that user from opening a new Poco Live account in the future.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

2. Third parties
Does Poco Live sell my information to other parties?

Not at all. We do not sell or rent out any personal information about you to any third party. Poco Live discloses aggregated non-personal data for marketing and promotional purposes. That means we do not disclose any information that could be used to identify you.

Does Poco Live disclose my information to other parties?

We may share aggregated information with such parties as Facebook that includes your personal information (but which doesn't identify you directly), together with other information including log data with third parties for industry analysis and demographic profiling and to deliver targeted advertising about other products and services. In particular, in relation to targeted advertising, we use third-party advertising companies to serve ads when you use our app. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. Poco Live also wishes to maintain a healthy community, and we will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement enquiries from within or outside your country of residence. This may include disclosing your personal information to government or law enforcement agencies, or private parties, to protect the rights, property or safety of Poco Live and the users of APP, or to protect public interest when we have a good faith belief that disclosure is required by law or when we, in our discretion, believe that disclosure is necessary to protect our legal rights, or those of third parties and/or to comply with a judicial proceeding, court order, or legal process served on us. In such cases, we may raise or waive any legal objection or right available to us.

3. Data storage

Poco Live is a global social application operating through servers located in a number of countries around the world, including the United States. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence. By submitting your personal information, or by choosing to upgrade the services you use, or by making use of the applications available on Poco Live, you agree to the transfer of your personal information to, and storage and processing of your personal information in, any such countries and destinations.

4. Your Rights

Certain consumers with specific rights regarding their personal information. This section describes your rights and explains how to exercise those rights.

  • You may submit a request to access the Personal Information we collect about you by using the Help Center or Feedback function on Poco Live Services or by sending your request to us via email at pocome.live@gmail.com.
  • You may submit a request to rectify the Personal Information we collect about you by using the Help Center or Feedback function on Poco Live Services or by sending your request to us via email at pocome.live@gmail.com.
  • You may submit a request to erase the Personal Information we collect about you by using Help Center or Feedback function on Poco Live Services by sending your request to us via email. Though we cannot guarantee a complete erasure of your data that has been stored in our backup servers, we promise that we will not use the data within the backup servers for any other purpose.
  • You may ask us to transfer some of your Personal Information, if it is collected on the basis of your consent, in structured, commonly used, and machine-readable formats to you or other environments designated by you, if technically feasible, by sending your request to us via email at pocome.live@gmail.com.
  • You may request us to stop processing your Personal Information if you believe such information is collected unlawfully or you have other reasons by using Help Center or Feedback function on Poco Live Services or (b) by sending your request to us via email at pocome.live@gmail.com. We will examine your request and respond accordingly.

5. Security
How does Poco Live protect my personal information?

Poco Live has implemented reasonable and appropriate security measures to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal information. Poco Live uses reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls. Our technical experts at Poco Live work hard to ensure your secure use of our site. While we take reasonable precautions against possible security breaches of our website, member database and records no website or Internet transmission is completely secure and we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your password) and to log out of your account after use. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk. Once we have received your information we have procedures and security features in place to try to prevent unauthorised access.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 12. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.